EMS Emergency Dispatcher — 24/7 Critical Care Console

911 Emergency Communications; Wisconsin; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical requests, gather critical data, and determine response priorities using sanctioned protocols. You will support coordination of EMS resources and provide instructions before responders arrive.

Responsibilities include call intake, verifying location and data, prioritizing responses, and documenting calls. CPR certification and dispatch training may be required, depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Sponsored training or EMT/paramedic credentials are not universal requirements; depends on vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call intake

Emergency dispatch

CPR certification (preferred)

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (required before appointment)

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical requests, gather critical data, and determine response priorities using sanctioned protocols. You will support coordination of EMS resources and provide instructions before responders arrive.

Responsibilities include call intake, verifying location and data, prioritizing responses, and documenting calls. CPR certification and dispatch training may be required, depending on the vacancy.