Emergency Call Taker: Stay Calm, Coordinate Life-Saving Help (24/7)

National Public Safety Careers; Little River (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Little River, KS. You will answer emergency calls, confirm locations, collect caller information, and document details in dispatch software. Candidates should have a high school diploma or equivalent.

Prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience. The role may involve rotating shifts, nights, weekends and overtime.

Qualifications

• High school diploma or equivalent is required or preferred.
• Customer service, telephone support, or public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Little River, KS. You will answer emergency calls, confirm locations, collect caller information, and document details in dispatch software. Candidates should have a high school diploma or equivalent.

Prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience. The role may involve rotating shifts, nights, weekends and overtime.