911 Call Taker: Life-Saving Dispatcher (Rotating Shifts)

Public Safety Dispatch Network; Randall (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Randall, KS. The role involves taking emergency and non-emergency calls, verifying locations, and entering precise information into dispatch software.

The position requires strong listening skills, accurate typing, and clear communication. Training, certifications, and adherence to procedures are essential as part of the career path in public safety communications.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Customer service experience is helpful for call-taking and data entry.

Responsibilities

• Answer incoming emergency calls and keep calm under pressure.
• Confirm incident location and caller information accurately.
• Use approved questions to determine urgency and type of incident.
• Enter details into call-processing or dispatch software precisely.
• Relay incident information promptly to the appropriate dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Randall, KS. The role involves taking emergency and non-emergency calls, verifying locations, and entering precise information into dispatch software.

The position requires strong listening skills, accurate typing, and clear communication. Training, certifications, and adherence to procedures are essential as part of the career path in public safety communications.