Emergency Call Taker: Calm Under Pressure, Critical Help

Regional 911 Intake Solutions; Hope (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions is hiring for 911 Call Taker positions in Hope, KS. The roles involve taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, with strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions is hiring for 911 Call Taker positions in Hope, KS. The roles involve taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, with strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.