911 Call Taker — Join 24/7 Public Safety Team

National Public Safety Careers; Waldo (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training & certification

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Waldo, KS. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams to coordinate responses.

Ideal candidates typically hold a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience is not always required. Training and certifications are required for ongoing performance evaluations.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Waldo, KS. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams to coordinate responses.

Ideal candidates typically hold a high school diploma or equivalent; prior customer service or public safety exposure is helpful, though dispatch experience is not always required. Training and certifications are required for ongoing performance evaluations.