Life-Saving 911 Call Taker (Rotating Shifts)

National Public Safety Careers; Rose Hill (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Rose Hill, Kansas. The role involves handling emergency and nonemergency lines, confirming location details, and documenting information for dispatch teams.

Training and certifications govern the scope of pre-arrival instructions and procedures. Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience advantageous.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural adherence

Customer service

Attention to detail

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Rose Hill, Kansas. The role involves handling emergency and nonemergency lines, confirming location details, and documenting information for dispatch teams.

Training and certifications govern the scope of pre-arrival instructions and procedures. Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience advantageous.