Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Schiller Park (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Schiller Park, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and relay information to dispatch teams. You will document incident details in dispatch software and assist responders with critical information.

Applicants typically hold a high school diploma; customer service or public safety experience is helpful. Training, background checks, and agency-specific certifications are required.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller callback information.
• Enter accurate data into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.

Skills

Customer service

Typing

Listening

Attention to detail

Education

High school diploma

Job description

Public Safety Dispatch Network in Schiller Park, IL is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and relay information to dispatch teams. You will document incident details in dispatch software and assist responders with critical information.

Applicants typically hold a high school diploma; customer service or public safety experience is helpful. Training, background checks, and agency-specific certifications are required.