Emergency 911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Sherman (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Sherman, IL. The role involves handling emergency and non-emergency calls, confirming locations and phone numbers, and documenting details for dispatch coordination.

Training and certification are required, with potential overtime and rotating shifts. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Sherman, IL. The role involves handling emergency and non-emergency calls, confirming locations and phone numbers, and documenting details for dispatch coordination.

Training and certification are required, with potential overtime and rotating shifts. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.