Emergency Call Taker: Start a Vital Public Safety Career

Regional 911 Intake Solutions; Harpers Ferry (WV); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Harper, WV is seeking 911 Call Takers to handle incoming emergency and non-emergency calls. You will verify incident locations, collect caller data, and document details for dispatch operators.

The role requires strong listening, accurate typing, and clear communication. Training is provided, with shift work and potential overtime in a 24-hour operations environment.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Typing accuracy and speed are important for entering information.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Clear verbal communication

Customer service

Education

High School Diploma or Equivalency

Job description

Regional 911 Intake Solutions in Harper, WV is seeking 911 Call Takers to handle incoming emergency and non-emergency calls. You will verify incident locations, collect caller data, and document details for dispatch operators.

The role requires strong listening, accurate typing, and clear communication. Training is provided, with shift work and potential overtime in a 24-hour operations environment.