911 Call Taker — Start an Impactful Public Safety Career

Regional 911 Intake Solutions; Mount Gay (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mount Gay, WV seeks a 911 Call Taker to handle incoming emergency and nonemergency lines, verify incident locations, and document data for dispatch teams. The role emphasizes accurate data entry, patient and caller confidentiality, and adherence to structured procedures.

Training and certifications are required for pre-arrival instructions. Candidates typically have a high school diploma, with prior customer service or public safety experience a plus.

Qualifications

• High school diploma or equivalent required; previous dispatch or public-safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and instructions with accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification requirements.

Skills

Listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Mount Gay, WV seeks a 911 Call Taker to handle incoming emergency and nonemergency lines, verify incident locations, and document data for dispatch teams. The role emphasizes accurate data entry, patient and caller confidentiality, and adherence to structured procedures.

Training and certifications are required for pre-arrival instructions. Candidates typically have a high school diploma, with prior customer service or public safety experience a plus.