Emergency Call Taker – Start a Vital Public Safety Career

Regional 911 Intake Solutions; Boston (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for the West Roxbury area. You will answer emergency and non-emergency lines, verify locations, and document information to support responders.

Training and certification will be provided, with shift options and potential overtime. Applicants typically hold a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for the West Roxbury area. You will answer emergency and non-emergency lines, verify locations, and document information to support responders.

Training and certification will be provided, with shift options and potential overtime. Applicants typically hold a high school diploma, strong listening skills, accurate typing, and clear verbal communication.