Emergency 911 Call Taker — Be First to Help & Dispatch

Regional 911 Intake Solutions; Roxbury (PA); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Roxbury, PA is seeking responsible 911 Call Takers to join a team that handles critical emergency communications. You will answer calls, verify locations, and document information for dispatch teams.

The role requires precise data entry and calm, clear communication under stressful conditions. Applicants should have a high school diploma or equivalent and may work in a 24-hour operations environment with rotating shifts.

Qualifications

• Reliable listening and typing with accurate data entry.
• Clear verbal communication with callers under stress.
• Ability to follow structured procedures and work with established scripts.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and simple instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Typing speed

Active listening

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Roxbury, PA is seeking responsible 911 Call Takers to join a team that handles critical emergency communications. You will answer calls, verify locations, and document information for dispatch teams.

The role requires precise data entry and calm, clear communication under stressful conditions. Applicants should have a high school diploma or equivalent and may work in a 24-hour operations environment with rotating shifts.