Emergency Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Norfolk (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Norfolk, MA. You will be the first point of contact for callers, gather essential information, and help coordinate a rapid response in a high-stakes environment.

The position may involve rotating shifts and requires strong listening and typing skills, with assessments administered by the hiring agency. High school diploma or equivalent is commonly required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Norfolk, MA. You will be the first point of contact for callers, gather essential information, and help coordinate a rapid response in a high-stakes environment.

The position may involve rotating shifts and requires strong listening and typing skills, with assessments administered by the hiring agency. High school diploma or equivalent is commonly required.