Emergency Call Taker – Frontline Communications Specialist

National Public Safety Careers; Roxbury (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and professional development

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Roxbury, ME. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Ideal applicants have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies may accept applicants without prior dispatch experience, with training provided.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Roxbury, ME. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Ideal applicants have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies may accept applicants without prior dispatch experience, with training provided.