Emergency Call Taker — Start a Vital Public-Safety Career

National Public Safety Careers; Accokeek (MD); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Résumé du poste

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Accokeek, MD. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Employees may work rotating shifts and overtime depending on staffing needs. Candidates should have a high school diploma or equivalent; prior dispatch experience is not always required.

Qualifications

• High school diploma or recognized equivalent.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Accokeek, MD. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Employees may work rotating shifts and overtime depending on staffing needs. Candidates should have a high school diploma or equivalent; prior dispatch experience is not always required.