Emergency Call Taker – Start a Vital Public-Safety Career

National Public Safety Careers; Hughesville (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers in Hughesville, MD seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, and document details for responders.

The role may involve rotating shifts and training for call-taking responsibilities, with opportunities for certification and ongoing professional development in public safety communications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and data entry.
• Experience in customer service or dispatch is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Hughesville, MD seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, and document details for responders.

The role may involve rotating shifts and training for call-taking responsibilities, with opportunities for certification and ongoing professional development in public safety communications.