911 Call Taker — Critical Emergency Communications

National Public Safety Careers; Chesapeake City (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers presents a 911 Call Taker opportunity in Chesapeake City, MD. The role involves handling emergency and non-emergency calls, confirming locations and contact info, and guiding callers with approved questions to assess urgency.

Training and certification are part of the process, with potential shifts across 24 hours depending on staffing needs. Required are a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• Requires a high school diploma or equivalent. Strong listening and data-entry abilities are essential.
• Ability to follow structured procedures and communicate clearly is required.
• Experience in customer service or public safety is a plus, dispatch experience may be welcomed.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.

Skills

Listening skills

Typing

Verbal communication

Procedure following

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers presents a 911 Call Taker opportunity in Chesapeake City, MD. The role involves handling emergency and non-emergency calls, confirming locations and contact info, and guiding callers with approved questions to assess urgency.

Training and certification are part of the process, with potential shifts across 24 hours depending on staffing needs. Required are a high school diploma or equivalent and strong listening, typing, and verbal communication skills.