911 Call Taker - Start a Vital Public Safety Career

Regional 911 Intake Solutions; Two Harbors (MN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Two Harbors, MN. The role involves taking emergency and nonemergency calls, verifying locations, and recording details for dispatch.

Training and certifications determine the scope of duties, with potential shift work and required background checks. Strong listening, typing, and communication skills are expected, along with a high school diploma.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and verbal communication skills needed.
• Experience in customer service or public safety is a plus but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Tools

Call processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Two Harbors, MN. The role involves taking emergency and nonemergency calls, verifying locations, and recording details for dispatch.

Training and certifications determine the scope of duties, with potential shift work and required background checks. Strong listening, typing, and communication skills are expected, along with a high school diploma.