Emergency Call Taker: Start a Critical, Impactful Career

Regional 911 Intake Solutions; Ty Ty (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ty Ty, GA seeks an 911 Call Taker to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software, guiding callers with pre-arrival instructions as trained.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow procedures under pressure. Training and certification opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures during emergencies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential instructions and questions.

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Ty Ty, GA seeks an 911 Call Taker to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software, guiding callers with pre-arrival instructions as trained.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow procedures under pressure. Training and certification opportunities are provided.