Emergency Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Clarkdale (GA); Presencial; USD 35.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Clarkdale, GA, is seeking 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document details for rapid response. Training and certification are required to dispense pre-arrival instructions as part of the role.

Ideal candidates demonstrate strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Background checks and assessments will be conducted by the hiring agency.

Formación

• High school diploma or equivalent required.
• Customer service or call center experience helpful; dispatch experience not required.
• Strong listening, typing, and verbal communication skills.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Typing speed

Active listening

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions in Clarkdale, GA, is seeking 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document details for rapid response. Training and certification are required to dispense pre-arrival instructions as part of the role.

Ideal candidates demonstrate strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Background checks and assessments will be conducted by the hiring agency.