Emergency Call Taker - First-Response Communications

Regional 911 Intake Solutions; Clyo (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker to be among the first responders for emergency situations at their location in Clyo, GA. The role involves taking calls, confirming locations, and entering data into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the onboarding process.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker to be among the first responders for emergency situations at their location in Clyo, GA. The role involves taking calls, confirming locations, and entering data into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the onboarding process.