911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Linwood (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Training opportunities

Job summary

Public Safety Dispatch Network in Linwood, NC is seeking 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect callback information, and document details in dispatch software while following established protocols.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certification will be provided; background checks and assessments are part of the process.

Qualifications

• High school diploma or equivalent is required.
• Strong listening and typing abilities are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.
• Support distressed callers with calm and clear guidance.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Linwood, NC is seeking 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect callback information, and document details in dispatch software while following established protocols.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training and certification will be provided; background checks and assessments are part of the process.