Emergency 911 Call Taker – 24/7 Frontline Role

Public Safety Dispatch Network; Sealevel (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Sealevel, NC. Call takers are first to speak with callers, ask focused questions, confirm locations, and document information to coordinate emergency response.

Positions may train for dispatch in some centers, with 24-hour operations, rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required, and background checks are conducted.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Sealevel, NC. Call takers are first to speak with callers, ask focused questions, confirm locations, and document information to coordinate emergency response.

Positions may train for dispatch in some centers, with 24-hour operations, rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required, and background checks are conducted.