Emergency Call Taker - 24/7 Dispatch Support

Public Safety Dispatch Network; Landis (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Landis, NC seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. Training, strict procedures, and privacy rules apply as part of the role.

Ideal candidates have strong listening, typing, and communication skills, with previous customer service experience. Some vacancies may require background checks and certifications.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience helpful, dispatch experience not always required.
• Minimum scores and specific assessments are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Landis, NC seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for responders. Training, strict procedures, and privacy rules apply as part of the role.

Ideal candidates have strong listening, typing, and communication skills, with previous customer service experience. Some vacancies may require background checks and certifications.