Emergency Call Taker & Dispatch Specialist (24/7)

Public Safety Dispatch Network; Archer (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Archer, FL seeks a dedicated 911 Call Taker to quickly assess emergencies, collect essential information, and document details for responders.

The role involves working in a 24/7 public safety setting, using approved questions and dispatch software to relay critical data. Training and certification are required to deliver pre-arrival instructions and maintain caller privacy.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful; some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Archer, FL seeks a dedicated 911 Call Taker to quickly assess emergencies, collect essential information, and document details for responders.

The role involves working in a 24/7 public safety setting, using approved questions and dispatch software to relay critical data. Training and certification are required to deliver pre-arrival instructions and maintain caller privacy.