Emergency 911 Call Taker — 24/7 Public Safety Dispatcher

Public Safety Dispatch Network; Kathleen (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kathleen, FL is seeking a dedicated 911 call-taker to answer incoming emergency lines, verify locations, and enter details into dispatch software. You will work on critical calls and support responders with precise information.

Applicants should have strong listening skills, clear verbal communication, accurate typing, and the ability to follow structured procedures. Some vacancies may train on the job, with shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software and systems.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers within training.
• Utilize language-access resources when needed.

Skills

Excellent communication

Active listening

Accurate typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Kathleen, FL is seeking a dedicated 911 call-taker to answer incoming emergency lines, verify locations, and enter details into dispatch software. You will work on critical calls and support responders with precise information.

Applicants should have strong listening skills, clear verbal communication, accurate typing, and the ability to follow structured procedures. Some vacancies may train on the job, with shifts including nights and weekends.