Emergency Call Taker: Save Lives 24/7

Regional 911 Intake Solutions; Jarbidge (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Jarbidge, NV, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and apply scripted questions to determine urgency.

You will enter data into call-processing software and promptly relay information to dispatch colleagues. The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or accepted.
• Strong listening and typing abilities are essential.
• Clear, concise verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with instructions within training scope.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only after training.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call processing software

Job description

Regional 911 Intake Solutions in Jarbidge, NV, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and apply scripted questions to determine urgency.

You will enter data into call-processing software and promptly relay information to dispatch colleagues. The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures.