Emergency 911 Call Taker — Help Save Lives

Regional 911 Intake Solutions; Baker (NV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Baker, NV seeks an attentive 911 Call Taker to communicate with callers, gather essential information, and coordinate with dispatch teams. Responsibilities include confirming locations, documenting details, and following structured protocols to determine urgency.

The role may require rotating shifts and adherence to training programs; strong listening and typing skills are essential for accurate data entry and effective communication with distressed callers.

Qualifications

• High school diploma or recognized equivalent. Prior customer service or dispatcher experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions.
• Provide pre-arrival instructions within training.

Skills

Customer service

Listening

Typing

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Baker, NV seeks an attentive 911 Call Taker to communicate with callers, gather essential information, and coordinate with dispatch teams. Responsibilities include confirming locations, documenting details, and following structured protocols to determine urgency.

The role may require rotating shifts and adherence to training programs; strong listening and typing skills are essential for accurate data entry and effective communication with distressed callers.