Emergency Call Taker: Respond with Calm, Save Lives

Regional 911 Intake Solutions; Hawkinsville (GA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hawkinsville, GA is seeking 911 Call Takers to serve as the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel coordinating the response.

Candidates typically need a high school diploma or equivalent, strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Must have a high school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Hawkinsville, GA is seeking 911 Call Takers to serve as the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel coordinating the response.

Candidates typically need a high school diploma or equivalent, strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.