Emergency Call Taker — Quick-Impact Public Safety

Public Safety Dispatch Network; Kwethluk (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kwethluk, AK is seeking 911 Call Takers to answer emergency lines, verify incident location, and document information for dispatch. Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Training and certifications are required, with potential shift work and overtime. This role supports 24/7 public safety operations and offers benefits and opportunities to

Qualifications

• Requires strong listening and data-entry accuracy.
• Clear verbal communication and ability to follow procedures.
• Experience in dispatch or customer service is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Kwethluk, AK is seeking 911 Call Takers to answer emergency lines, verify incident location, and document information for dispatch. Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Training and certifications are required, with potential shift work and overtime. This role supports 24/7 public safety operations and offers benefits and opportunities to