911 Call Taker - Anchorage Emergency Communications

Public Safety Dispatch Network; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Anchorage is seeking 911 Call Takers to join the city's emergency communications team. You will receive critical calls, verify locations, and enter information into dispatch systems to initiate help promptly.

Candidates typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are provided as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Anchorage is seeking 911 Call Takers to join the city's emergency communications team. You will receive critical calls, verify locations, and enter information into dispatch systems to initiate help promptly.

Candidates typically need a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are provided as part of the onboarding process.