911 Emergency Call Taker: Fast-Paced & Vital Support

Public Safety Dispatch Network; Alaska; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Alaska to be the first point of contact for emergencies. The role focuses on asking focused questions, confirming locations, and documenting information for responders.

Work is often on-site in a public safety communications center with rotating shifts and potential overtime. Responsibilities include taking calls, verifying details, and using approved protocols to determine urgency.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Proficient typing and data-entry accuracy.
• Clear verbal communication and calm under pressure.

Responsibilities

• Answer incoming emergency calls and document details accurately.
• Confirm incident location and caller information.
• Identify nature and urgency using approved questions.
• Enter data into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions when appropriate.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Customer service

Education

High school diploma

Tools

Job description

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Alaska to be the first point of contact for emergencies. The role focuses on asking focused questions, confirming locations, and documenting information for responders.

Work is often on-site in a public safety communications center with rotating shifts and potential overtime. Responsibilities include taking calls, verifying details, and using approved protocols to determine urgency.