911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Kodiak (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Kodiak, AK seeks 911 Call Takers to respond to emergency and nonemergency calls, verify locations, and document details for coordination of response.

Position involves using call-processing software, protecting caller privacy, and potentially rotating shifts. A high school diploma is required; prior customer service or public safety experience is helpful, with training provided.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, typing accuracy, clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Dispatch software entry

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Kodiak, AK seeks 911 Call Takers to respond to emergency and nonemergency calls, verify locations, and document details for coordination of response.

Position involves using call-processing software, protecting caller privacy, and potentially rotating shifts. A high school diploma is required; prior customer service or public safety experience is helpful, with training provided.