Emergency Call Taker (911) - Frontline Communicator

Regional 911 Intake Solutions; Kake (AK); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Kake, Alaska. You’ll answer emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required before providing pre-arrival instructions. The role may involve rotating shifts, nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; experience in call centers, customer service, or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Verbal communication

Typing accuracy

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Kake, Alaska. You’ll answer emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required before providing pre-arrival instructions. The role may involve rotating shifts, nights, weekends, and holidays.