Emergency Call Taker — Critical Communications Specialist

Public Safety Dispatch Network; Ruby (AK); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Ruby, Alaska seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders coordinating the response.

Training may cover call taking and radio dispatch; duties and qualifications must align with the official vacancy. A high school diploma and strong listening, typing, and clear verbal communication are required, with some vacancies accepting applicants without

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and respond calmly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Attention to detail

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Ruby, Alaska seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders coordinating the response.

Training may cover call taking and radio dispatch; duties and qualifications must align with the official vacancy. A high school diploma and strong listening, typing, and clear verbal communication are required, with some vacancies accepting applicants without