911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Akiak (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Akiak, Alaska. This essential role involves listening carefully, asking focused questions, and documenting details to support emergency responders.

Applicants should have a high school diploma or equivalent, strong typing and clear verbal communication skills, and the ability to follow structured procedures during high-stress calls. On-site shifts and training are provided.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required for caller interaction.
• Ability to follow structured procedures during calls is necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Akiak, Alaska. This essential role involves listening carefully, asking focused questions, and documenting details to support emergency responders.

Applicants should have a high school diploma or equivalent, strong typing and clear verbal communication skills, and the ability to follow structured procedures during high-stress calls. On-site shifts and training are provided.