Emergency Communications Call Taker — Help Save Lives

Public Safety Dispatch Network; Pilot Point (AK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Alaska is seeking a 911 Call Taker to respond to emergency calls, verify locations and caller information, and document details for responders using approved protocols.

The role may involve rotating shifts including nights, weekends, holidays, and overtime. A high school diploma and customer service or public safety experience are helpful, and training will prepare you for certification and ongoing assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Alaska is seeking a 911 Call Taker to respond to emergency calls, verify locations and caller information, and document details for responders using approved protocols.

The role may involve rotating shifts including nights, weekends, holidays, and overtime. A high school diploma and customer service or public safety experience are helpful, and training will prepare you for certification and ongoing assessments.