911 Call Taker: Critical Public Safety Operator

National Public Safety Careers; Ekwok (AK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Ekwok, AK. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software while coordinating with responders.

The role emphasizes listening, precise typing, and clear communication under sometimes stressful conditions, with training and potential certification as part of the employment process.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or public safety is helpful but not mandatory.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance and essential instructions to distressed callers.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Ekwok, AK. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software while coordinating with responders.

The role emphasizes listening, precise typing, and clear communication under sometimes stressful conditions, with training and potential certification as part of the employment process.