Emergency Call Taker — Public Safety Support

Public Safety Dispatch Network; Grass Range (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Grass Range, MT, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

Responsibilities include confirming locations, following structured questions, and entering data into dispatch software. Shift work, including nights, weekends, and holidays, may apply, with required training and background checks.

Qualifications

• High school diploma or recognized equivalent required; dispatch experience preferred.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and background checks are required as part of the hiring process.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Verbal communication

Typing speed

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Grass Range, MT, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

Responsibilities include confirming locations, following structured questions, and entering data into dispatch software. Shift work, including nights, weekends, and holidays, may apply, with required training and background checks.