Emergency Communications Call Taker (24/7) – Kila, MT

Public Safety Dispatch Network; Kila (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking skilled 911 Call Takers to handle emergency and nonemergency lines in Kila, MT. The role focuses on confirming locations, gathering critical data, and entering information into dispatch software, with procedures and certifications guiding every step.

Applicants should have a high school diploma or equivalent; prior dispatch experience is helpful but not always required.

Qualifications

• High school diploma or equivalent required.
• Dispatch experience not always necessary; customer service helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking skilled 911 Call Takers to handle emergency and nonemergency lines in Kila, MT. The role focuses on confirming locations, gathering critical data, and entering information into dispatch software, with procedures and certifications guiding every step.

Applicants should have a high school diploma or equivalent; prior dispatch experience is helpful but not always required.