Emergency Call Taker & Dispatch Specialist (24/7)

Public Safety Dispatch Network; Absarokee (MT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Ongoing training

Job summary

Public Safety Dispatch Network in Absarokee, MT is seeking 911 Call Takers to quickly assess emergencies, verify locations, and document information for responders. You will use structured questions and dispatch software to relay critical data while remaining calm under pressure.

The role emphasizes listening skills, clear verbal communication, and strict adherence to procedures. Training and certifications are required, with potential shift work in a 24/7 operation.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• New applicants may be considered without dispatch experience depending on hiring agency requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Absarokee, MT is seeking 911 Call Takers to quickly assess emergencies, verify locations, and document information for responders. You will use structured questions and dispatch software to relay critical data while remaining calm under pressure.

The role emphasizes listening skills, clear verbal communication, and strict adherence to procedures. Training and certifications are required, with potential shift work in a 24/7 operation.