911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Whitetail (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Whitetail, MT. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering details into dispatch systems. Training ensures safe, accurate pre-arrival guidance and timely information forwarding.

Applicants should have strong listening skills, precise typing, and clear verbal communication. Some vacancies may require background checks and ongoing assessments as part of the hiring process.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication expected.
• Assessments and minimum scores determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing speed

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Whitetail, MT. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering details into dispatch systems. Training ensures safe, accurate pre-arrival guidance and timely information forwarding.

Applicants should have strong listening skills, precise typing, and clear verbal communication. Some vacancies may require background checks and ongoing assessments as part of the hiring process.