Emergency Call Taker — 24/7 Public Safety Desk

Regional 911 Intake Solutions; Dayton (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Lyon Station, PA. You will handle incoming calls, verify locations, and document information to coordinate emergency responses.

The role emphasizes accurate data entry, clear communication, and following structured procedures. Successful candidates typically have a high school diploma, strong listening skills, and prior customer service or dispatch exposure.

Qualifications

• Must have strong listening and data-entry skills.
• Clear verbal communication and ability to follow structured procedures.
• Background with call-taking or customer service is preferred.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback details.
• Use approved questions to assess urgency and nature of incidents.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use accessibility resources when needed.
• Provide pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call‑processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Lyon Station, PA. You will handle incoming calls, verify locations, and document information to coordinate emergency responses.

The role emphasizes accurate data entry, clear communication, and following structured procedures. Successful candidates typically have a high school diploma, strong listening skills, and prior customer service or dispatch exposure.