911 Call Taker — Public Safety Communications

National Public Safety Careers; Dover (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assisted programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in Dover, NC. The role involves handling emergency and nonemergency lines, verifying location and caller details, and entering information into dispatch software.

Successful candidates will undergo call-taking training and may be required to work rotating shifts, including nights and weekends, with potential overtime as needed. Strong listening and typing skills are essential, and background checks will be conducted.

Qualifications

• Requires high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in Dover, NC. The role involves handling emergency and nonemergency lines, verifying location and caller details, and entering information into dispatch software.

Successful candidates will undergo call-taking training and may be required to work rotating shifts, including nights and weekends, with potential overtime as needed. Strong listening and typing skills are essential, and background checks will be conducted.