911 Call Taker — Launch a Life-Saving Public Safety Career

National Public Safety Careers; Bethel (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Bethel, Delaware. This role involves handling incoming emergency calls, verifying locations, and documenting information for dispatch.

Training and certification are required, with potential eligibility for shift work including nights and weekends. Successful candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured

Qualifications

• High school diploma or equivalent required.
• Customer service/public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Bethel, Delaware. This role involves handling incoming emergency calls, verifying locations, and documenting information for dispatch.

Training and certification are required, with potential eligibility for shift work including nights and weekends. Successful candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured