Emergency Call Taker - 24/7 Shifts & Impact

National Public Safety Careers; Woodside East (DE); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers seeks 911 Call Takers to join a Woodside, DE operation. You will answer emergency and nonemergency lines, verify location and contact details, and document information for dispatch. Cadence may include rotating shifts, nights, weekends, and overtime as needed.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and certifications are provided as required by the agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening and clear verbal communication.
• Accurate typing and ability to follow procedures.
• Customer service experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers to join a Woodside, DE operation. You will answer emergency and nonemergency lines, verify location and contact details, and document information for dispatch. Cadence may include rotating shifts, nights, weekends, and overtime as needed.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and certifications are provided as required by the agency.