911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Sand Dunes Village (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Nassau, Delaware seeks a 911 Call Taker to respond to emergency calls, verify locations, and document details for dispatch. The role may involve rotating shifts, nights, weekends, and mandatory training to maintain certifications.

Strong listening, typing, and communication skills are essential. Applicants should expect a screening process, background checks, and adherence to confidentiality standards.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Nassau, Delaware seeks a 911 Call Taker to respond to emergency calls, verify locations, and document details for dispatch. The role may involve rotating shifts, nights, weekends, and mandatory training to maintain certifications.

Strong listening, typing, and communication skills are essential. Applicants should expect a screening process, background checks, and adherence to confidentiality standards.