911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Cheswold (DE); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Cheswold, Delaware. You will handle emergency and nonemergency lines, verify locations, and enter information into dispatch systems.

Candidates need a high school diploma and strong listening, typing, and communication skills. Training and certifications will be provided; shifts may include nights and weekends.

This role emphasizes privacy and professional conduct in public safety communications.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Minimum scores and assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed/accuracy

Verbal communication

Follow procedures

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks 911 Call Takers in Cheswold, Delaware. You will handle emergency and nonemergency lines, verify locations, and enter information into dispatch systems.

Candidates need a high school diploma and strong listening, typing, and communication skills. Training and certifications will be provided; shifts may include nights and weekends.

This role emphasizes privacy and professional conduct in public safety communications.