Emergency Call Taker - Public Safety Communications Pro

National Public Safety Careers; Port Heiden (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Port Heiden, AK. Call Takers are the first point of contact for emergency reporting, asking targeted questions and documenting information for responders.

The role may involve shift work, including nights, weekends, and overtime, depending on staffing needs. The position requires a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Port Heiden, AK. Call Takers are the first point of contact for emergency reporting, asking targeted questions and documenting information for responders.

The role may involve shift work, including nights, weekends, and overtime, depending on staffing needs. The position requires a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication.