Emergency Call Taker — Launch Your Dispatch Career

National Public Safety Careers; Anchorage (AK); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Northway, Alaska. The role involves handling emergency and non-emergency calls, confirming locations, and entering information into dispatch systems.

Training and certifications are required to perform duties and potential candidates should be prepared for rotating shifts and variable hours. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not always required.
• Able to pass required assessments and background checks.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the correct dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Communication

Education

High school diploma

Job description

National Public Safety Careers is seeking a 911 Call Taker in Northway, Alaska. The role involves handling emergency and non-emergency calls, confirming locations, and entering information into dispatch systems.

Training and certifications are required to perform duties and potential candidates should be prepared for rotating shifts and variable hours. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.